Terms of Service

By using catchingdreams.ie and availing of our services, you must agree to the following terms and conditions:

1. WHO WE ARE

catchingdreams.ie is a site operated by Gráinne Fay T/A Catching Dreams Design . 

We are registered in Ireland. Our main business address is: 13 Millrace Gardens, Saggart, Co.Dublin.

Our VAT number is IE7960507E.

2. PRIVACY & COOKIES POLICY

For all Privacy Related Terms Please Read Our Privacy Policy.

3. SERVICE TERMS

• We have the right to change the prices of our services without advance notice.
• All prices displayed in our website include 23% vat.

As we provide many services we have broken down the terms and conditions into sections:

Web Design & Branding

• Our website design & brand identity design services require a deposit of 25% inc vat to order. Your order will not be confirmed until the project is confirmed offline.
• A payment schedule will be set up once the terms of the project and dates have been agreed, typically 25% is due on or before the start date and 50% after the revision round(s).
• When the design is complete, you will be given the opportunity to review and request changes. When these changes have been made you will be given a second opportunity to ensure I have adjusted things how you imagined, and if not I will carry out the final revision.
• When the final revision is complete, you must pay the full balance before final files can be sent, or in the case of websites, before it can be made live.

Digital & Print Design

• For all Print Design & Digital Design Services you must book in advance and pay in full before the design begins. 
• We aim to complete the project within 2-3 days, however, if a revision or two is needed this may delay the handover date by a few days.
• Printing can be arranged for our customers, turnarounds vary depending on the season, number of assets being designed and revision time.

Website MANAGEMENT & support

• I will carry out the necessary maintenance required for your website on a regular basis, typically this is 1-2 hours per month.
• Tasks include plugin updates, search engine & performance optimisation, content / style changes as well as monitoring for unauthorised access, security threats and plugin updates, in order of priority.
• There is no contract, you can book in for as many hours as you like in advance, as often as you like from this booking form.
• For urgent support, please email us and we will do our best to have your website looked at, however, we cannot guarentee that we will be able to resolve issues within 24 hours if we are fully booked.
• You must pay in full via bank transfer before any work is carried out or technical support is given.
• When the work is complete, you will recieve a full timesheet & statement of work.
• If I complete tasks before the full duration, a credit will be applied to your account for the remainder.
• If there is not enough time to complete all tasks, I will notify you via email, however I cannot continue past the duration without advance payment. I also cannot guarantee that I will have availablity to continue within the same day/week, if this situation arises.

Website Audit

• You must book in advance and pay in full via bank transfer before the booking is confirmed.
  
• We aim to complete the audit and return the report & recommendations on the same day.
• We will need access to your website in order to fully inspect issues.

Brand Discovery Session

• You must book in advance and pay in full via bank transfer before the booking is confirmed.
  
• When payment is recieved, you will recieve a questionnaire that must be filled and returned 5 days before the session.
• After the session, you will recieve a link to an interactive action plan.

4. Right to cancel

All customers have the right to cancel their orders.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you have confirmed your order.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. However if a deposit has been paid this deposit is non-refundable.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
• for the supply of audio or video recordings or computer software if they are unsealed by you.

5. Notices 

All notices you send us must be sent to hello@cathingdreams.ie. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Conclusion

These terms are governed by Republic of Ireland law. Any contract for the purchase of goods or services from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Republic of Ireland law. You and we both agree that the courts of the Republic of Ireland will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in the UK you may also bring proceedings in the UK. 

For any more questions please do not hesitate to contact us, however we aren’t lawyers as you hopefully know!