By using catchingdreams.ie and availing of our services, you must agree to the following terms and conditions:
WHO WE ARE
catchingdreams.ie.ie is a site operated by Gráinne Fay T/A Catching Dreams Design .
We are registered in Ireland.
PRIVACY & COOKIES POLICY
For all Privacy Related Terms Please Read Our Privacy Policy.
PAYMENT METHODS
The default method of payment for customers availing of services within the EU is via SEPA BANK TRANSFER. Our BIC and IBAN will be provided on our invoices.
For customers outside the EU, a link to make a payment via Stripe or PayPal is available on your invoice.
For ongoing brand support we have a monthly retainer/credit system in place (see point b for further info).
SERVICE TERMS
- We have the right to change the prices of our services without advance notice.
- All quotes that are issued for new projects include an expiry date, if a deposit is not made before this expiry date, a new quote must be requested as prices & services may have changed.
As we provide many services we have broken down the terms and conditions into sections:
a. Web Design & Branding
- Our website design & brand identity design services require a non-refundable deposit to book. Your booking will at first be placed on hold and will not be confirmed until the deposit payment is received and agreement signed.
- Payment plans are also available if requested. Balance payments are split over the course of the project.
- When the design is complete, you will be given the opportunity to review and request changes. Depending on the service, once these changes have been made you may be given a second opportunity to ensure I have adjusted things how you imagined, and if not I will carry out the final revision.
- When the final revision is complete, all files will be sent via a shared Google Drive url, or in the case of websites, it can be published and ownership will be transferred!
- See, point 5, for cancellation terms.
b. Brand Support
- Monthly Brand Support is available upon request for existing clients.
- Tasks include WordPress plugin configuration, web design, search engine & performance optimisation, content / product changes, print design, content creation etc, in order of priority.
- Monthly retainer invoices are issued on the 15th of each month with payment due on the 1st of the following month. You must pay in full before any work is carried out or technical support is given.
- At the end of each month, you will receive a monthly summary of work via email. If you have a remaining balance in your retainer it will be carried over to the next month.
- If your retainer runs out I will notify you via email. If you need more tasks completed, I will carry on and issue you a new invoice for the additional support (if less than €50), due upon receipt, however, please note, I cannot guarantee that I will have availability to continue within the same day/week, if this situation arises.
c. WordPress Maintenance
- I will carry out the updates required for your website each month as long as you have an active subscription. Fees are calculated depending on the number of plugins you have and you will be billed monthly.
- See, point 5, for cancellation terms.
Right to cancel
All customers have the right to cancel their bookings / service plans.
You have the right to cancel the purchase of a service without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you have confirmed your booking/activated a service plan. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
Booking Deposits
A deposit is required to hold your spot in my calendar for you. If you decide to cancel this spot, the deposit is non-refundable.
Support Plan Cancellations
If you decide you would like to terminate your monthly support plan before the next renewal date, you can end the agreement by giving us a seven (7) day written notice. We will then send you a statement for the work we have completed for you up to that point in the month and refund you the difference in the form of a credit note within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following:
- for the supply of goods/services made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- for the supply of audio or video recordings or computer software if they are unsealed by you.
Notices
All notices you send us must be sent to hello@cathingdreams.ie. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.
Conclusion
These terms are governed by Republic of Ireland law. Any contract for the purchase of goods or services from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Republic of Ireland law. You and we both agree that the courts of the Republic of Ireland will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in the UK you may also bring proceedings in the UK.
For any more questions please do not hesitate to contact us, however we aren’t lawyers as you hopefully know!
